Returns Policy
For detailing products, you may return most new, unopened/vacuum sealed items within 30 days of delivery for a full refund. Any item that has been opened, removed from its vacuum-sealed bag, or used is not returnable. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Merch (tees and hoodies) is not refundable and has its own rules, see the Merch section below.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Shipping
We ship to addresses in the United States only. Standard shipping (2–5 business days) is a flat $9.99 per order on detailing products, whatever the weight. USPS Priority Mail (1–3 business days) is priced by the total weight of your order. The exact rate is shown at checkout before you pay. Merch has its own flat shipping, covered in the Merch section below.
Free Standard shipping on orders over $100, at any weight. Merch always ships at the regular rate. It applies automatically at checkout. No code needed. Under $100, Standard is $9.99 flat. USPS Priority Mail starts at $14.95; the exact rate shows at checkout. Orders that include merch do not qualify for free shipping, even if the rest of the cart adds up to $100 or more. Shipping fluids and heavy drying towels costs real money, and we would rather keep product prices fair than build shipping into them.
| Order weight | Standard (2–5 business days) | USPS Priority Mail (1–3 business days) | Standard on orders of $100 or more (except merch) |
|---|---|---|---|
| Up to 2 lb | $9.99 | $14.95 | $0.00 |
| 2 to 3 lb | $9.99 | $18.95 | $0.00 |
| 3 to 5 lb | $9.99 | $24.95 | $0.00 |
| 5 to 8 lb | $9.99 | $28.95 | $0.00 |
| 8 to 12 lb | $9.99 | $34.95 | $0.00 |
| 12 to 20 lb | $9.99 | $48.95 | $0.00 |
| 20 to 30 lb | $9.99 | $87.95 | $0.00 |
| Over 30 lb | $9.99 | $119.95 | $0.00 |
The free-shipping credit applies to Standard only. USPS Priority Mail is charged at the rates above on every order.
Bottles ship with a cap. Sprayer not included.
For reference, a 16 oz bottle ships at about 1.1 lb, an 8 oz bottle at about 0.6 lb, and a SLURPY MAXX drying towel at about 2.3 lb.
Most detailing orders are processed the same day if the order is placed before 3pm Central time, unless it's on the weekend or a major holiday.
All detailing shipments are sent insured and with tracking.
Merch (tees and hoodies)
Aqualux merch is made for you after you order, so it runs on its own shipping and returns rules.
- Shipping: a flat $5.35 for each tee and $9.19 for each hoodie, added in your cart. Free shipping over $100 does not apply to merch, and orders that include merch do not qualify for free shipping. Merch always ships at the regular rate.
- How long it takes: printing takes 2 to 5 business days, then standard shipping takes 3 to 4 business days. Plan on about 5 to 9 business days from order to your door. You get tracking once it ships.
- Mixed orders: if you order merch with detailing supplies, you pay the regular shipping rate on the detailing products plus the flat merch shipping. Free shipping over $100 is not applied to an order that includes merch. The two usually arrive in separate packages.
- Returns and replacements: merch is made just for you, so we do not offer refunds on merch, and we can't take returns or exchanges for size, color or a change of mind. Check the size chart on the product page before you order. If your merch arrives damaged, defective or misprinted, email info@aqualuxdetail.store within 14 days of delivery with a photo and we will send a free replacement. You don't need to send it back. If a package never arrives, email us within 14 days of the estimated delivery date and we will send a replacement.
Business contact
Aqualux Detail Supply
3202 Tansy Ct
McKinney, TX 75070
United States
Phone: (760) 622-3820
Email: info@aqualuxdetail.store